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Gainesville Pump, Inc. BBB Business Review

Customer Testimonials

  They were great all through. I would absolutely use them again.  

  Tim fixed the problem in literally 5 minutes. He also taught me how to avoid the same problem in the future. Nice guy, great service.  

  Phoned, got advice on a temporary fix and came later that day and put in a more permanent solution  

  They did a very good job, Tim and Steve are Great. I would hire them again and I would recommend them to my friends.  

  They do very good work, they are quick, they are very friendly. They will inform you on what they're doing if you'd like them to, so you have a better understanding of how they perform. They double check everything. They are a great company to go with.  

  Steve is amazing!! My well tank became waterlogged and shut down early Sunday morning. I gave Gainesville Pump a call expecting to get an answering machine or service but Steve answered. He was on another job but let me tell him what was going on. He gave me several possible problems and the solutions to those problems. Many phone calls later (he was patient and very professional through all of them) I thought we had it fixed. Monday morning came and no water. The only problem we did not fix turned out to be the issue. I called Steve again to make sure I was buying the correct part and again he was so kind and helpful. I will be recommending Gainesville Pump to everyone. Thank you for going above and beyond!!  
Christina,
High Springs

  For the past 3 years, Steve Briel of Gainesville Pump been the go-to guy for maintenance & repair of my 20-year-old home water well. He’s an extremely knowledgeable, competent and reliable technician. And always willing to explain an issue in detail as well as outline the remedies to fix it. For anyone with an aging home water well, Steve is a great resource to have.   
Geo S.,
Gainesville

  Gainesville Pump are the best.  
Pat K.,
Gainesville

  Our water went out, and we called the folks at Gainesville Pump at 3:30 in the afternoon - I figured by that time, we'd be lucky if we could get someone to come out and fix our problem next morning. Steve came out to fix it that day, he arrived about 5:30 (when most other people are finished for the day). He found the problem, fixed it, and had our water running again in less than an hour. He was real friendly and very professional. I would definitely use these guys again.  
Tom,
Micanopy

  I just wanted to thank Steve for giving me some tips of things to check on my pump Friday. I was able to determine it was just the pressure switch and was back up and running quickly. That's the kind of great service that companies don't give any more and I really appreciate it. I'll definitely call you all in the future if I have a problem that can't be easily fixed.  
David Niblett,
Gainesville

  I've been meaning to write this letter for over a month now-but better now than never. In my 35 years of experience in the construction industry in Alachua County, I have dealt with a lot of different subcontractors and their employees. Your firm ranks right up there as top notch, and the serviceman (Tim) who you sent to my personal residence, not only made the necessary repair in a prompt and professional manner, but went above the call of duty to do it correctly. It is refreshing to see people who take special pride in their work. Thank You.  

  I called him at about 6 am and he was here within 2 hours. He had fixed my pump right away. I would highly recommend him for anyone in the area. Steve was so professional. He did a great. He gave me a lot of information. He was very honest and fixed the pump with just putting in the new module.  

  A BIG Shout Out to Gainesville Pump, I awoke to NO water for my shower this morning, Mike, was outside working on the pump, but the poor thing was wore slap out! :-( Mike called Gainesville pump, and Tim Johnson was on the scene in less than an hour (on Saturday)! He pulled that old pump out and replaced within a few hours! Now we have fresh clean water and the CocoCastile factory is up and running!!! Woo Hoo, I highly recommend Gainesville pump for all your water needs!  
Monica Carter,
Gainesville, FL

  We would like to give a great big thank you to Steve @ Gainesville Pump. He did a fantastic job on our well and tank. Fantastic customer service and very detail oriented.  
Bonnie Ortiz,
Gainesville

  Tank died late on a Sunday night, called them at 8:01am on Monday morning and spoke to Tim. He was at the house by 10:30 and walked me through the whole process. I already knew we needed a new tank, which he confirmed, without trying to push me to replace the pump as well. The new tank was installed and working great (along with a few miscellaneous parts) by 3:30pm the same day! Amazingly awesome customer service, would highly recommend!  
Catherine Rice

  Want to thank Gainesville Pump for the work they done for us yesterday. Excellent, prompt service!! They difentely have our business and anyone I can refer to them.  
Kathy Todd,
Gainesville

  I called at 7:20 am. A real person answered the phone :-) I explained that we had no running water. They had someone at my house in just over an hour from the time I called. The men were very professional and answered my questions. I expected the worst - to have to replace the pump. Instead, it turned out that they were able to replace the control box and fix the problem. Yes, there are still honest people out there! I will definitely hire them when our 21 year old well pump finally dies.  

  No water when wife went to take a shower this morning. Called around 8:00 am and by 9:30 am water was running again. Very prompt and professional. Would definitely recommend.  
Robert R.,
Gainesville

  They came to check the well and found out the well pump was damaged. They brought the new pump and installed it. They did as well a check up for all the well pipes. Great job and excellent guys. Very professional.  

  Received callback within a short time of establishing initial contact regarding no water. Tim and Mike showed up within 30minutes and went right to work. Their knowledge of the field and willingness to explain what they were doing was most welcome. Learned things about pumps and wells I did not know.  

  I called for service due to air in our water lines, worse fear was the well ran dry, much to my surprise an actual person answered the phone at 6:30am. I explained what was going on and he told me a time frame he would be arriving. He was running a little late and actually called to let me know that! Fortunately our pump did not run dry and a few parts were replaced. I had dealt with Dennis in the past and am very pleased that his incredible customer service has continued. I would highly recommend Gainesville Pump, they are courteous, prompt and professional. Best Regards, S&S Fouke  
S. Fouke

  First of all I contacted them based on Angie's list reviews. The person I spoke to on the phone was knowledgeable and personable, and promised a call back in time for me to get home to meet the technicians. They called me in time to meet them at my house and inspect the system. They were able to quickly determine the problem and make recommendations to get the work done. After getting a detailed estimate they did all the necessary work on the spot. They had the parts they needed and the knowledge to get them installed quickly and properly. I have to say I am impressed with the work. It looks professional and works great. I would definitely recommend the Gainesville Pump team. Mike and Tim did a great job and I felt the price was fair. Thanks!  

  Had to shut down pump at dusk on Saturday when water suddenly started spewing from a blown gasket, no water. Found these folks on Angie's list with all those A's that night. Read on their web-site they were a 24-7 outfit so I called them on Sunday morning. A man named Tim answered the phone right away, then came out right away. From the time of the phone call to the time he pulled away (and I had water again) was about 3 hours. His travel time was at least an hour to get here. He repaired the problem, re -primed the pump, and re-set the filter. He really knew his stuff. I was totally impressed with this company and the employee I met, Tim.   

  Gainesville Pump is an excellent company. We are large scale Cattle Ranchers in Alachua and Levy Counties. We have a number of pumps spread across both counties. These pumps must always be working as they supply the water to hundreds of cattle. Dennis and his employee's have been there for us day or night when we have emergency situations arise. It seems that the pumps and wells are the most tenuous in the worse weather, be it exceptionally hot or cold, and in every situation Gainesville Pump has responded quickly, and professionally, correcting the problems within hours and making sure the water is there for the animals. We have been using Gainesville Pump for years and they have never let us down. They are a top notch, professional group of people and we are pleased to give them five stars and recommend them highly to anyone needing this type of service. I must also give a thank you to Steve who is the very knowledgeable service person who has responded to our SOS's many, many times. Steve is obviously highly trained in his trade and makes every attempt to keep the price reasonable for the necessary services Gainesville Pump provides.  
Bill and Marilyn Deas, Deas Land and Cattle, LLC,
Gainesville, FL

  I would just like to take a moment to extend my praise and thanks for the great service I received. I placed a call for help about 7:30 am on one of the coldest days in Gainesville history. Not more than two minutes later Steve called me back. I explained my problems and he told me I was third on his list and I should see him in about two hours. Sure enough, he arrived at 9:30 a.m. and was hot on the job. Not only did he repair my trouble, but answered many questions I had about well operations and maintenance. He is a wonderfully friendly and knowledgeable man. He is truly a credit to your company and himself. I have told many friends about the wonderful service I received. You can rest assured I will call again any time I need well and water related issues dealt with.  
Joe S.

  Thank you for your prompt and excellent service. I promise you I will recommend you folks to anyone I know.   
Troy H.

  I am the guy who called you up and asked for help regarding the right way to shock my well. I have successfully completed the project with your extremely valuable help. Thank you for your patience, kindness, expertise and understanding. They should make more people like you.  
Dr. CV I

  I appreciate very much the excellent job you did replacing our old water tank with an excellent new one. Thank you very much for your prompt arrival and such good work.  
Bill C.

  Thank you for your very prompt call back. You guys rock. The gentleman I spoke with was professional and kind. We will recommend your company to friends.  
Laurie B.

  Thanks for fixing our well. It is great knowing that there are polite and competent people in the world.  
Sharon K.

  You went above and beyond and you really did not have to. You even called to check on us after the last visit, before we even had a chance to call you. You are a good man Dennis. Your family, friends, and customers are very lucky to have you on their side, as are we. Thank you again for all you've done.  
Rhonda and Chris M.

  Thank you for all of your help with junior's pump. God bless you for your kindness and professional service. We shall not forget your assistance and kindness.  
Martha V.

  Many thanks for your prompt assistance.  
Michael B.

  Thank you so much. We really appreciate your kindness.  
Leo A.

  My wife and I have used Gainesville Pump for over 20 years and highly recommend them to anyone who has a well. Why they, Dennis and Jim are pump people, that's all they do is well pump service, they will pull, add pipe to deepen your well, repair or replace your pump and leave you with a better pump, water pressure and water supply than they found you with, all with top notch equipment, a reasonable price, a smile and a new friendship that will last a lifetime. With all the things going on in this world I do not have to worry about water, my well or my pump, I just call Gainesville Pump, Dennis or Tim will answer and will soon be at your door to fix your pump.  
Bobby

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